Privacy Policy

1. Introduction

At Dynam Labs, Inc., a Delaware C Corporation, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and store your information when you visit our website, use our products, or interact with our services.

Please read this privacy policy carefully to understand our practices regarding your personal data. By using our website or products, you acknowledge that you have read and understood this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and company name when you contact us, place an order, or create an account.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and device information when you visit our website.
• Usage Data: Information about how you use our website and products, including page views, downloads, and feature usage.
• Product Data: When using our VCU+ and Bolt software, we may collect technical data related to the app's performance and usage for diagnostic and support purposes. We do not collect any data about your vehicle's performance or configuration.

3. How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve our products and services
• To process and fulfill orders, including payment processing and shipping
• To provide customer support and respond to inquiries
• To send important product updates, security notifications, and administrative messages
• To personalize your experience and deliver content relevant to your interests
• To analyze usage patterns and improve our website and products
• To protect against fraud and unauthorized access

4. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and improve your experience.

We use PostHog, an open-source analytics platform, to collect and analyze data about how users interact with our website. PostHog may collect information such as:

• Pages visited and features used
• Time spent on pages
• Clicks and interactions
• Referral sources
• Device and browser information
• IP addresses
• Approximate location (based on IP address using GeoIP technology)

This data helps us understand how our website is used and how we can improve your experience. PostHog processes IP addresses and uses GeoIP technology to provide enhanced geographic information about users. PostHog's privacy policy can be found at https://posthog.com/privacy.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, and customer support.
• Business Partners: Trusted partners who help us provide and improve our products and services.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict the processing of your data
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence, where data protection laws may differ. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

9. Children's Privacy

Our website and products are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

Bolt App Privacy Policy

This Privacy Policy describes how the Bolt app ("we," "our," or "us") collects, uses, and protects data from its users. By using the app, you agree to the practices outlined in this policy.

Important: We do not collect any data about your vehicle's performance, configuration, or operation. Our data collection is strictly limited to app performance metrics to improve user experience.

1. Data Collection

The Bolt app does not collect or store any personal information, such as your name, email, or profile details.

We use the following third-party services for analytics and error reporting:

• Sentry: For error reporting. Sentry may collect basic information, including:
  • IP address
  • Machine details (e.g., operating system, hardware configuration)
• PostHog: For app analytics. PostHog may collect:
  • App feature usage
  • Session duration
  • Navigation patterns
  • Device information
  • IP addresses
  • Geographic location (derived from IP address using GeoIP)
  • Anonymous usage statistics

This data is used solely for troubleshooting and improving the app's performance and user experience.

2. Data Usage

The data collected is used to:

• Identify and fix errors in the app.
• Improve the app's functionality and user experience.

We don't use this data for marketing, analytics, or any other purpose unrelated to app performance.

3. Data Sharing

We do not share any data with third parties, except for Sentry and PostHog, as outlined above. These services process data according to their own privacy policies, which can be found at Sentry Privacy Policy and PostHog Privacy Policy.

4. Data Security

We are committed to protecting your data. While we rely on Sentry and PostHog to handle error reporting and app analytics data securely, we do not collect or store any personal information within our systems.

5. Future Changes

In the future, we may introduce user accounts or additional features that require personal data collection. Any changes will be updated in this Privacy Policy, and we will notify users as necessary.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at: